FAQ’s

At Deeside Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We support residents’ overall well-being through the exceptional care we provide that helps to alleviate daily stresses associated with personal care, mobility or medical care needs. We also support mental, physical and emotional well-being with the help of our all-inclusive facilities and activities that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

We provide palliative care for those who are nearing the end of their life. We endeavour to make a person’s last days or weeks as comfortable as possible and extend our support to loved ones during this time.

We offer respite care at Deeside Care Home. Prior to admission we will evaluate a person’s care needs and assess how long someone should stay at our care home for. Respite care can be given to someone who has recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved one and needs a well-deserved break.

Residential Care provides live-in accommodation, with supervision 24-hours a day to those who need extra help and support with personal care. Nursing Care equally provides 24-hour care and support but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

Our care plans are tailored to each individual and are examined every six weeks to ensure that they continue to fulfill residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and well-being demands change over time, therefore our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

We care for the following medical conditions at Deeside Care Home:

• Nursing Care
• Residential Care
• Dementia Care
• Respite Care
• Cancer Care
• Parkinson’s
• Colitis & Chron’s
• Epilepsy
• Stroke
• Motor Neurone Disease
• Multiple Sclerosis
• Muscular Dystrophy
• Visual, Hearing & Speech Impairment
• Palliative Care

During an outbreak, there may be risk assessments carried out to include but not limited to the control of visiting arrangements, admissions to the home, and the use of communal areas for a period of time. We work closely with local and national agencies in accordance with local agreements and guidance.

For more information please contact our Home Manager directly.

Moving in or transferring from the community, other care homes or hospices will include a risk assessment agreed on a case by case basis to determine the need for isolation at the discretion of the home manager and may be subject to local oversight group and/or PHT.

Covid-19 recovered residents in hospital who have completed 10 days of isolation in hospital can be discharged to the care home (10 days after symptom onset of first positive test, if asymptomatic) without further testing or isolation provided the resident is both clinically stable, and fever free for 48 hours without using medication such as paracetamol.

Our aims are to ensure that:

• Residents, staff members and visitors remain as safe as possible from the risks of COVID-19.
• There are clear protocols and procedures in place, which align with the legislation and guidance issued by the government and key sector bodies.
• There are clearly defined company-wide responsibilities to mitigate the ongoing risks of COVID-19, with strategic and flexible leadership provided by the Operational Leadership Team.
• Procedural guidance is regularly reviewed and communicated across the company.
• Accessible information is provided to ensure staff, visitors and residents are well-informed, particularly of the steps to be taken to prevent the spread of COVID-19 and what to do in the event of a person becoming infected.

From Wednesday 14 September 2022, the guidance to wear a face mask when visiting a care home in Scotland stopped. This means that you are no longer required to wear a mask when visiting a loved one in a care home. However, if you would prefer to continue wearing a mask during your visits, then you will be supported. There may also be occasions when a care home requests visitors to wear a mask, such as during an outbreak in the home.

Our aims are to ensure that:

• Residents, staff members and visitors remain as safe as possible from the risks of COVID-19.
• There are clear protocols and procedures in place, which align with the legislation and guidance issued by the government and key sector bodies.
• There are clearly defined company-wide responsibilities to mitigate the ongoing risks of COVID-19, with strategic and flexible leadership provided by the Operational Leadership Team.
• Procedural guidance is regularly reviewed and communicated across the company.
• Accessible information is provided to ensure staff, visitors and residents are well-informed, particularly of the steps to be taken to prevent the spread of COVID-19 and what to do in the event of a person becoming infected.

Prior to the agreed admission date, all community admissions should have 1 LFD test returned within 3 days of their admission date. If this is not possible then it must be completed immediately ipon admission to the home. Admissions from hospitals, other care homes or hospices requires a risk assessment agreed on a case by case basis.

In line with recent Government recommendations effective from September 2022, in the event of the care home having a Coronavirus outbreak, residents can receive visits from one of their 3 named visitors, only once per day.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

Our top focus is supporting our residents’ wellbeing, and we take great steps to ensure that their health is taken care of properly. In line with recent Government recommendations effective from 2nd February, regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information contact the Home Manager directly.

As part of the COVID-19 vaccine programme rollout, both vaccines are now available to staff and residents. Although ultimately it is the choice of each individual resident as to whether they receive the jab or not, we actively encourage all of our residents to do so.  Because of our close relationships with the local healthcare sector, any new residents or employees will receive the vaccine almost immediately.

We offer an array of care home activities at Deeside. Our dedicated Activity Coordinators go above and beyond to ensure that a weekly activity programme is arranged. Visiting entertainment is frequently brought in, we hold Bingo nights, quizzes and play board games, plan trips to garden centres and local pubs, and much more; there truly is something for everyone. We also take feedback on board so that we can constinually include activities that meet a wide range of interests.

Yes, all of our bedrooms have private en-suite facilities including a sink, toilet and shower.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. There’s more than enough space at Deeside to make your room feel like your own home away from home, from personal belongings like photographs and interior decorations to smaller pieces of furniture and collectibles. It’s usually the little extras that make all the difference.

Yes, we have a talented and friendly professional hairdresser that visits our salon regularly, so each and every one of our residents can be feeling fresh in no time.

Our in-house chefs and kitchen staff cater to all dietary needs, with a varied seasonal menu to choose breakfast, lunch, and dinner. In addition, beverages and snacks are available throughout the day. Meals can be served in the dining area, in the resident’s rooms, or in the garden during the summer months. Residents can also spend time in the private dining room with loved ones.

We provide a range of facilities for all of our residents including an in-house hair salon, cinema room, communal and private dining rooms, an activities programme, and landscaped garden for residents to pursue their hobbies and interests.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year.

If someone has financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home.

When you pay your weekly care home fees at Deeside, this includes your accommodation, all meals, snacks, and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where applicable). All care and support are also included within your weekly fees, although some additional medical services such as dental care or chiropody may come at an extra cost. We try to accommodate all our resident’s requests but some may incur additional charges. Please contact the team for more information regarding this.

In Scotland, care home fees are assessed based on an individual’s income and assets. The Scottish Government has a system in place for assessing an individual’s ability to pay for their care home fees, which is based on the principle of “fair and affordable contributions.”

The assessment process takes into account an individual’s income, savings, and capital assets, such as property and investments. The amount of contribution that is expected to be made towards the care home fees is calculated based on these factors.

If an individual’s income and assets are below a certain threshold, they may be eligible for financial assistance from the Scottish Government to help pay for their care home fees. The government may pay some or all of the care home fees, or provide a contribution towards them. Get in touch with the team for more information.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves.

In some cases, family members may choose to contribute towards the cost of care. An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

Of course, if you would like any more information about the care we provide to each and every one of our residents at Deeside, we recommend you getting in touch with our friendly and knowledgeable team today either via telephone or email. However, communicating with your local GP would also be a step in the right direction, just to get an initial medical opinion on what type of care you might need.

All fees associated with the Care Agreement will be terminated as of the date of death. Accommodation charges will be paid for up to ten days after the death, until the home is cleared of all personal belongings.

If your circumstances and your care plan remains unchanged, then it’ll be unlikely that the amount that your stay with us at Deeside costs will change. However, if for some reason your situation changes and your care plan is altered, your overall bill might fluctuate in order to cover any additional charges.

It is essential that you notify us as soon as possible if you believe you will no longer be able to afford to stay with us at Deeside Care Home due to financial difficulties. We want to be able to help you in any way we can, whether that means looking into alternative funding options, moving you to a smaller suite within the home, or switching providers.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience life at Deeside temporarily before making the decision to move in permanently.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Our care home in Aberdeen receives regular inspections by the Care Inspectorate, to ensure our care home continues to meet a high standard of care in all areas.

Allowing pets into our home is dependent on any allergies others may have who live at our home. Please get in touch if you would like to discuss this in more detail.

Yes, we allow couples to stay together in our residential suites.